WhatsApp is one of the most regularly updated apps we track, and we know about new features before beta testers. How can developers tell what’s working and what’s not? The messaging platform is planning a chat-style in-app survey to collect customer feedback.
WhatsApp is working on group polls and improving its bug reporting mechanism, but the survey functionality WABetaInfo observed is different. This new one lets you communicate with WhatsApp’s verified business account about app features and merchandise.
If you’re one of the few people requested to do these surveys, you’ll get an invitation that explains it and lets you reply yes or no. You can block WhatsApp Surveys like any other contact. Moreover, this will cease invitations.
This feedback tool won’t enable you request major new features or service changes. It seems more like a system for A/B tests and beta development. The new business account conversation makes giving feedback easier than sending extensive emails and bug complaints to WhatsApp’s support team and developers.
Since feedback is requested on all platforms, the feature may also be implemented to Android.
Tell us in comments what are your thoughts upon this new WhatsApp survey. For more tech related updates follow Hardwarefirst.
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